What is Caribu Club Rewards?
Caribu Club Rewards (Club Rewards) is our way of thanking you for being a regular Caribu customer. It’s FREE to join and members receive; up to 5% cash back on all purchases*, priority pick and pack on orders and exclusive rewards, offers and sales events.
*Excludes Gift Cards
How do I join?
Caribu Club Rewards is FREE and easy to join. Head over to our Sign Up page, enter your details and join.
I’m already a Caribu Member, what happens to my existing Caribu Cash?
All membership details and Caribu Cash balances have been automatically moved across to our new loyalty program.
Why do I need to change my password?
As Caribu has updated our website and security features we are encouraging all existing members to update their password to ensure your web safety.
How do I change my password?
Log in to you Club Rewards account and simply follow the prompts for ‘Change password’
How do I update my details?
Simply log in your Club Rewards account and select My Profile. You can update all your details from here.
How do I earn Caribu Cash?
Every time you make a purchase on any product* from our website you will receive Caribu Cash credited to their online account to the value of:
*Excludes Gift Cards
When will I receive my Caribu Cash?
Within 24hours of each purchase made your online member account will be credited with your Caribu Cash.
Does Caribu Cash expire?
Caribu Cash will expire 18 months in which it was earned. If a Member does not make a purchase for a period of 18 months, any accrued Caribu Cash will be divested and the balance reverts to zero.
You will be reminded that Caribu Cash is expiring via email.
Do I earn Caribu Cash when a product is on sale?
Yes, and you can even redeem your Caribu Cash when products are on promotion making them even better value!
Can Caribu Cash be rolled over and built up across purchases?
Yes, Carib Cash can be rolled over and you can choose to spend as much or as little on each purchase.
Are there any products that don’t earn Caribu Cash?
Caribu Cash cannot be earned on the purchase of gift cards.
How do I redeem my Caribu Cash?
Caribu Cash accumulates in your account and can be redeemed during check-out. Prior to finalising your order you will be prompted to redeem your Caribu Cash.
What happens to my Caribu Cash if I return an item?
Caribu Cash earned on goods subsequently returned or refunded will be cancelled.
How do I know how much Caribu Cash I have?
You can check your balance at any time by logging into your account and checking your Caribu Cash balance. Once logged in select “My Account & Orders”, select “Caribu Cash” to see your earnings, redemption history and balances.
I forgot to log in before completing my order. Will I still earn Caribu Cash?
To earn Caribu Cash, you must be logged into your account in order for Caribu Cash to be credited to your account.
Can I use & redeem Caribu Cash over the phone?
Caribu Cash can only be used and redeemed for online orders.
I don’t want to receive sales and event notifications; how do I stop this?
When becoming a Caribu Club Rewards Member, you have consented to receive marketing information, offer and special discounts from Caribu. A Member may choose to opt out at any time by either unsubscribing from their notification using the tools provided in the sent communication or by emailing customerservice@caribu.com.au.
Please note it generally takes 4-5 days for the whole process to be completed. Unsubscribing from sales and events notifications does not affect your Caribu Club Rewards membership.
I accidentally unsubscribed from email notifications. How do I resubscribe?
If you wish to resubscribe, in accordance with our privacy policy and Member Terms and Conditions, Members need to contact us at customerservice@caribu.com.au to have email notifications reinstated.
Who can I contact if I have a question about Caribu Club Rewards?
Please email our customer service team at customerservice@caribu.com.au who will be able to assist you with your query.