Disclaimer
This Website and its contents is provided on an ‘as is’ basis and we do not represent or warrant the accuracy, adequacy, completeness of information on this Website or that it is up to date. For example (but without limitation):
We do not warrant that access to this Website will be uninterrupted or error-free, that defects will be corrected or that the site or the server that makes it available are free of viruses, bugs or anything similar that may impact the functionality, accuracy and/or reliability of the website
Acknowledgement
This Website together with the Affiliated Websites are owned and operated by PS Equine Pty. Ltd. and/or its wholly owned subsidiaries. You acknowledge that by accessing or using the Website and any services supplied via this Website (Services) you agree to be bound by the following terms and conditions (Terms). Please read these Terms carefully. If you do not accept these Terms, please refrain from using the Website.
We reserve the right to change these Terms at any time. We will notify you of that change by updating the "last updated" notice at the top of this page. By continuing to use the Website and Affiliated Websites, you agree to be bound by the amended terms of use. You should check from time to time to see if the Terms have changed.
Definitions
In these Terms, the following words have the meanings set out as follows:
Website
In order to access some of the features of this Website and Affiliated Websites you will need to become a Member. When creating an account you must provide accurate and complete information.
When you access or use this Website or any Services you must:
If you use any parts of this Website that allow you to submit material (including links to third party content) that can be viewed by the public (Material), then by using these features you acknowledge and agree that:
o is subject to any obligation of confidence on the part of us, our officers, directors, agents, related bodies corporate, employees or third party service providers;
o contains any form of advertising or promotion for goods and services or any spam or other form of unsolicited communication;
o contains software viruses, files or code designed to interrupt, destroy or limit the functionality of this Website or any computer software or equipment;
o is illegal, false, inaccurate, misleading, deceptive, invasive of another person’s privacy, defamatory, threatening, abusive, obscene, indecent, libellous, hateful, racially biased;
o breaches any laws relating to a person's right to privacy or the export of personal information, or personal information about another person without their consent;
To the extent that the Material includes a rating or review of a product or service, by submitting the Material, you represent and warrant to us that:
To the extent the Material includes a question or query, you acknowledge and agree that:
By submitting your email address (or any other contact details) in connection with the Material, you agree that We and our third party service providers may use your email address (or other contact details) to contact you about the Material and as otherwise set out in our Privacy Policy.
You acknowledge that any content displayed or made available through the Website is our exclusive property or used and /or displayed by us with the express permission of owner. No Content may be reproduced, published or transmitted without our prior written consent. Copyright, trade mark or other intellectual property right infringement may result in civil and/or criminal penalties.
"PETstock", “Caribu”, “Pet Post”, “Best Friends Pets”, “My Pet Warehouse”, “Syd Hill & Sons” are our trade marks. All rights in respect of these trademarks are hereby expressly reserved. Unless otherwise indicated, all other trademarks appearing on the Website are the property of their respective owners.
You acknowledge and agree that all copyright and other intellectual property rights that may subsist in the content available through this Website including text, images, graphics, photographs, video, logos, sounds, layout, designs, software and source code belong to us (or, where relevant, to our licensors, or other third parties). Except as permitted by these Terms, or with our prior written permission, you may not, in any form or by any means:
Nothing contained in this website shall be construed as granting any licence or right to use any trademark displayed on this Website.
Please refer to the Privacy Policy for further conditions relating to your personal information, what we collect and how it may be used. By continuing to use this Website you agree to the terms of such Privacy Policy.
The Website may include links to other websites. While we own the Affiliated Websites, we may not own other linked websites. If you visit a linked website you will be subject to the terms of that website. Any dealing in relation to a website not
owned by us (“Third Party Website”) will be solely between you and the owner of that Third Party Website. A link to a website from this Website or an Affiliated Website does not imply our endorsement of the Third Party Websites or any product or service being advertised, promoted or offered on the Third Party Website or any association with the operators of the Third Party Website unless this is specifically stated on the Website or Affiliated Website.
We are not responsible for any Third Party Information that does not originate directly from us, for any links we provide to Third Party Websites, or for information or goods or services at or accessible from those Third Party Websites. This includes the content of third party advertisements appearing on this website and links to Third Party Websites. These are provided for convenience only and may not remain current or maintained. The appearance of advertisements for third parties or links to Third Party Websites on this website is not to be construed as an endorsement, approval, recommendation or preference by us of the owners or operators of those Third Party Websites, or of any information, goods or services referred to or offered on those sites or otherwise posted on this website. Responsibility for any of that content rests solely with those third parties.
We will not be liable you or any other person for any delay or failure to perform any of our obligations under these Terms, or for any loss or damage therefrom, to the extent the delay or failure is caused by any event beyond our control.
You may not assign any of your rights or obligations under these Terms without our prior written consent.
If any provision of these Terms is deemed invalid, void, or for any reason unenforceable, that provision shall be deemed severable from the other provisions of these Terms and shall not affect the validity and enforceability of any other provision of these Terms.
For websites and stores located in Australia or the supply of goods and services within Australia, these Terms are governed by and will be construed in accordance with the laws of Australia and you submit to the jurisdiction of the courts of Australia. We make no representation or warranty that the content of such websites complies with the laws of any country outside Australia. If you access such a website from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access those websites.
For websites and stores located in New Zealand or the supply of goods and services within New Zealand, these Terms are governed by and will be construed in accordance with the laws of New Zealand and you submit to the jurisdiction of the courts of New Zealand. We make no representation or warranty that the content of such websites complies with the laws of any country outside New Zealand. If you
access such a website from outside New Zealand, you do so at your own risk and are responsible for complying with the laws in the place where you access those websites.
If you have any questions or concerns in relation to the Website, Affiliated Websites or these Terms please Contact Us.
Orders
Orders You acknowledge and agree that any Request you submit to us through this Website is a legal offer to us to purchase the goods or services that are the subject of the Request for the specified price (including the delivery, tax and other charges) at the time of the order and under these Terms. Should we accept your Request, we will acknowledge acceptance of it by sending you an email confirmation.
We reserve the right to reject your offer of purchase, or cancel an order that we haves previously accepted, at any time before delivery and for whatever reason, including but not limited to:
Where we cancel your order after acceptance we will notify you of cancellation. We will not be liable to you or any third party if we cancel your order.
You may cancel your order where we have not able to deliver your order within a reasonable time of the estimated delivery time advertised on the Website or as set out in these Terms, other than a result of any delay for which you are wholly or partly responsible such as a failure to provide the correct delivery address or to pay for the goods. Please check your order carefully before submitting it as orders may not be able to be changed or cancelled once the order has been accepted by us.
In the event of us or you cancelling your order after payment has been processed, we will refund any money paid in respect of that order.
If you end your visit to the Website or Affiliated Website with items in your Shopping Cart (that is without completing the Request, including payment), we may retain those items in your Shopping Cart for a period of time determined by us, unless you
first remove them. Where you are a Member we may send you an email notification from time to time to remind you that you still have items in a Shopping Cart
Pricing Policy
We are committed to offering our customers convenience, service and product availability at competitive prices, whether shopping at your local store or online with us.
Product availability and pricing of some products may vary between this Website, other websites operated by us and stores. From time to time we may run 'online only' offers which may vary from store advertising or not be available elsewhere.
Prices displayed online are current at the time of issue but may change at any time and are subject to availability. Prices and availability of items are subject to change without notice.
Where a price is compared to a higher price that higher price may not have been the price immediately before and intermediate price reductions may have occurred. Goods may have been available at the lower price for longer than they were offered at the higher price.
Warranty
We are committed to honouring consumer guarantees under the Australian Consumer Law and New Zealand Consumer Guarantees Act. This means we will assist you if goods:
If the fault is minor or can be repaired then we may choose to repair the goods or give you a replacement. If the fault is serious or cannot be repaired then you can choose to have a refund, get a replacement or similar item or keep the goods but get some money back in compensation.
However, you may be asked to provide proof of purchase, which can be in the form of your receipt/tax invoice, a debit/credit card statement, member's club transaction history, or online purchase transaction history or some other acceptable form of proof of purchase.
If it is not clear that the goods are or become faulty through no fault of your own, then you may also be asked to demonstrate that the problem with the goods was not your fault.
You will ensure that goods we supply to you are not used for any purpose for which they are not suitable and you shall be responsible for the handling and care of all such goods.
Returning a Product for a Refund or Exchange
We want you to be completely satisfied with every item that you purchase from us. We understand that there may be times when you will need to return a product that you have purchased from us, and we aim to make this process as easy and hassle free as possible. Our returns policy has been constructed to comply with the relevant consumer rights and retailer obligations as set out under the Australian Consumer Law and New Zealand Consumer Guarantees Act.
When to return a product?
When there is a problem
We are committed to honouring consumer guarantees under the Australian Consumer Law and New Zealand Consumer Guarantees Act. This means we will assist you if goods:
If the fault is minor or can be repaired then we may choose to repair the goods or give you a replacement. If the fault is serious or cannot be repaired then you can choose to have a refund, get a replacement or similar item or keep the goods but get some money back in compensation.
You may be asked to demonstrate that the problem with the goods was not your fault.
This also includes non-compliance with any applicable warranties or guarantees as set out by the manufacturer (e.g. the palatability guarantee on super premium foods).
Proof of purchase is required for all returns, which can be in the form of your receipt/tax invoice, a debit/credit card statement, member's club transaction history, or online purchase transaction history or some other acceptable form of proof of purchase.
Change of mind
We will also, as an act of good will, accept return items if you have changed your mind. In this instance, the product must:
The unwanted product must be returned to us via post. For online transactions, all ‘change of mind' transactions will be processed as a refund; you are then able to place another order in your own time for a replacement product from our online store.
Who pays for the return of my purchase?
We will cover any associated delivery charges for the return of any products which fail to meet the consumer guarantees as per the Australian Consumer Law (see ‘When to return a product' above), provided they are returned to us using the recommended shipping method (as discussed with an online customer service team member). Any return delivery charges will be added to your refund amount once
processed. We will also refund the cost of the original delivery and pay for the delivery of any replacement item.
For any ‘change of mind' returns, it is your responsibility to cover all delivery charges incurred. A copy of your tax invoice (or relevant proof of purchase) is to be included in the delivery (please keep the original for your own reference), and the refund will be processed using your original method of payment.
Please ensure your item is packed securely to protect it from any damage in transit and be sure to retain your shipping information for tracking purposes, to ensure the package arrives safely at our warehouse. We cannot be responsible for any items damaged or lost during return transit.
How long will my refund take?
Please allow seven business days for the return to be processed after your item arrives at our Online Warehouse
Repairs under Manufacturer's Warranties
There may be circumstances where you have a problem with a product however it does not amount to a breach of a statutory warranty or consumer guarantee provided by us i.e. you are not entitled to a refund from us. In those circumstances, however, the product may have come with a warranty from the manufacturer.
Where your purchase of the product has been sold with a warranty from the product manufacturer, the warranty will typically grant you a right to have the product repaired (rather than entitle you to a refund) if defects arise falling within the scope of the warranty.
Some Manufacturer's use external Service Agents to repair faulty or damaged products. Where applicable, the item will need to be sent away for repair. Please contact us for manufacturer's contact details.
We recommend you firstly phone the relevant manufacturer if you experience any difficulties operating a product.
Capacity
Use of this website is restricted to those aged over 18 and those able to enter into a legally binding contract.
GST
The prices displayed on this website include Goods and Services Tax (GST).
Limitation of Liability
To the fullest extent permissible at law, we are not liable for loss or damage (including, without limitation, financial loss, damages for loss in business projects, loss of profits or other economic losses, or any indirect, special, economic or consequential loss) whether arising in contract, tort or otherwise from the use of, or inability to use, this Website, the Services or any material appearing on this website, or from any action or decision taken as a result of using this Website, the Services or any such material.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
You acknowledge that despite reasonable precautions on our part, there is a risk of unauthorised access to or alteration of your transmissions or data or of the information on your computer or this Website.
We do not accept any responsibility or liability for any losses that you may sustain as a result of any such activity.
Our Liability to you in relation to the supply of goods or services is subject to the Australian Consumer Law and any liability sought to be excluded by this provision does not apply where there has been a failure to comply with a consumer guarantee.
Security Policy
When purchasing from PS Equine Pty Ltd your financial details are passed through a secure server using the latest encryption technology and surpass the minimum required by the Australia Privacy Act. If you have any questions regarding our security policy, or if you would like us to remove what information we currently have please contact our Customer Service Team on 1300 139 989.
Social Media
By posting content to social properties maintained by PS Equine Pty Ltd., its subsidiaries or agents (“Caribu”), utilizing hashtags related to Caribu Horse Wear social media topics (including but not limited to #caribuhorsewear & competition specific hashtags), or addressing Caribu Horse Wear directly utilizing @ tags for accounts maintained by Caribu Horse Wear (including but not limited to @caribuhporsewear) you are granting Caribu Horse Wear permission to reshare your posted content and likeness in social channel postings on the social network of origin.